Frequently Asked Questions
Can I purchase with my credit card?
Yes you can. We currently accept credit cards as payment either through our Payment Gateway or via PayPal. You can also pay us through PayPal using either your existing PayPal balance or by way of an electronic check drawn off your bank account. However, please be aware that an electronic check still requires time to clear, just like a paper check. In addition, you can mail in your payment. Items are not shipped until checks or electronic checks have cleared.
I don't have a PayPal account. Can I still buy something?
Of course. You can either pay directly with your credit card or you can mail in payment of either check or money order.
Do you ship internationally?
Yes, McKee Stained Glass welcomes international customers. Please understand that international shipping takes longer than domestic shipping. We are also happy to make arrangements for payment via Western Union if you do not have access to PayPal in your country. Please contact for more details.
I would like to commission an artwork. How do I do that?
First you should contact me with the details of your commission. What type of commission is it (mosaic, stained glass, hot glass, etc)? How large is it? What general style (Victorian, Prairie, Modern, etc.) are you envisioning? Will this be a permanent architectural installation or will it simply hang in front of a window? Where are you? Are there any special problems associated with this installation (ie. It is to be permanently installed in window opening 30 stories above ground.)? And any other relevant information. I will then converse with you either by phone or via e-mail to discuss the specifics and determine if it is a project I wish to take on.
I love the original artwork you do, but the piece I want says sold or unavailable on it. Can I still get one?
Normally I do not like to create more than one of any artwork. And it is impossible to make an absolute duplicate. However, I almost always retain the copyrights to a piece (unless that is specifically included in the commissioning contract) and can potentially make a duplicate for you. Please contact me for details.
I want to take one of your classes. Is one starting soon?
Private lessons commence at a mutually agreed upon date between you and me. I also teach group classes for Arlington County. Both are listed in the Classes section of my store. You can read more about start dates and prices there. If you have any questions, feel free to contact me.
I know exactly what I want but I can't find it in the store. Can I still get it at the low McKee Stained Glass price?
We are still adding items to the store online. If you don't see something, chances are we carry it but just don't have the item record created yet. Simple contact us using the contact form and describe the product you desire. We will reply to you with the price.
What exactly is your low-price guarantee on Quoizel Lights & does that apply to any other products?
Our low-price guarantee only applies to Quoizel Lamps & Lighting and not to any other product line we carry. The guarantee is simple. If you find a regulr printed price on a new Quoizel light anywhere then we promise to beat that price. You can provide us with a tag from a home store, or a printed advertisement, or even a link to another web-based vendor. If we can verify that the price is real and not a sale or clearance price, then we will not only match it but beat it. If the price can be verified an your sales rep does not beat that price, then ask to speak with our owner, Phillip McKee. If we don't beat that price then he'll personally buy the lamp for you! But remember, we cannot promise to beat a clearance price, going-out-of-business sale price, or any other price meant for liquidation sales.
Do you offer refunds or exchanges?
Because of the nature of the equipment and supplies sold by McKee Stained Glass we must have very specific policies. Most importantly, All Sales Are Final. We cannot accept returns simply because a buyer has changed his/her mind. This is critically important in regards to glass and tile sales. We will not under any circumstances accept a return on glass shipments. If the glass is broken in transit then you should contact the shipping company for an insurance claim (if you purchased insurance on your shipment). We are not responsible for any damages to glass during shipment, nor will we accept a return or offer a refund on glass sales.
On sales of other supplies, if for some reason the supply arrives in an unusable format please contact us within 2 days of the receipt of your shipment at service@mckeestainedglass.com and describe the exact problem. Examples of this would be if a bottle of cutting oil leaked during shipment or if a bag of whiting spilled. In these situations, we will provide you with instructions on how to proceed and when you can expect an replacement item. However, if you do not contact within two days of the documented date of receipt (as noted by the shipping company) then we cannot offer you a replacement.
The same policy applies to all tools. If there is a problem or defect with a tool, you must contact us within 2 days of date that you received your order at service@mckeestainedglass.com and describe the exact problem. We will then inform you if the return is approved and when you can expect a replacement.
If you do not contact us within 2 days of the receipt of the item then you must contact the manufacturer directly under their stated warranty.
Returns are handled differently for Quoizel Lamps & Lighting. If your light is broken or defective, you have 30 days to contact us to arrange for an exchange. We will then process the exchange for you. Quoizel will not deal directly with consumers regarding their products at time of sale. If after 30 days, the electrical or mechanical systems on your light fail, then you will need to contact Quoizel directly about replacement parts under their limited lifetime warranty. That limited lifetime warranty does not cover the lamp shade itself or the metallic finish on the body of the lamp. If you break your shade, replacement shades are available for purchase through your authorized Qouizel dealer. For more information about the Quoizel Limited Lifetime Warranty, please consult the documentation that comes with your lamp or contact Quoizel via their website.
Under no circumstances will a return be accepted without prior approval. After contact us at service@mckeestainedglass.com you will be issued a return authorization number if your return/exchange is approved. We are not responsible for any items sent back to us without prior authorization.
In most circumstances an item will be replaced with a properly functioning item of the same item #. Only in exceptional circumstances will the purchase price be refunded. At no time will we provide a refund of shipping and handling charges. If a defective/broken item receives authorization for a return, there is no charge for the shipping of its replacement.
Placing of an order through this website is considered acceptance of these return/refund/exchange policies.
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